NeatReceipts Mobile Scanner & Travel Case

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Price: $219.99    

NeatReceipts Mobile Scanner & Travel Case Review

I have tried NEAT software and hardware, every Neat version since the 2nd version of the software was released. They get worse with each release. They are not intuitive or even basically logical. After I tried Neat 4, I was so disgusted with it, I uninstalled and went back to Neat 3. Now, I'm trying Neat 5. Not working. You can't use the basic search function with a decimal. Ummmm...Receipts have decimals on them, almost without exception. But you have to do an advanced search to search for a decimal. And the search does not recognize any special characters. Ummmm...why? How idiotic do you have to be, not to understand that users need to be able to search for ANYTHING - ANYTHING - ANYTHING. You people at Neat Works just don't think like your customers... at all. How hard is it to understand that people use your software in a simple, logical way? You are SO CLOSE to being a wonderful solution...but the ways that you come up short make it worse to use than not to use. If I can't use Neat 3 on Windows 7, then I am just out of luck. The latest Neat software is absurdly bad. If you have more than just a few dozen receipts/documents each month, you may as well keep your filing cabinet. Because even if you use Neat, it will fail. You will have a catastrophic failure of hardware and/or software, and you will wish you had physical copies. But if you are forced to keep physical backup copies, what in the hell is the software/hardware and all the labor of scanning good for?

Neat just needs to go back to the drawing board and redesign, again. Take it from an experienced, very experienced Neat user/customer: Neat 4 and 5 suck. They're a disaster. And customer service is now non-existent. Yay.

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